500,000 emails later, Path Of Exile 2 dev apologizes again for delayed support

Path of Exile 2 developer Grinding Gear Games is apologizing to players for slow support response times since the ARPG's early-access launch. The studio adds that it’s had a backlog of over 500,000 email requests to get through since before PoE 2 was even released, but that the support team has been expanded to make up for demand. GGG acknowledges that players “deserve better customer service” than what it’s been providing, while promising to do more.